U

Visitor

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2 Messages

Tue, Apr 20, 2021 12:10 AM

My bill is becoming unaffordable

My bill recently increased and is becoming more unaffordable. Are there any incentives for remaining as an xfinity customer instead of bills increasing over time? At this point it is becoming extremely difficult reasoning to stay as a customer and there are attractive competitors that I think I should look into switching too if there is no incentive to stay with xfinity. 

I was transferred through 6 different chat agents trying to get help on lowering my bill and no one was able to help and they were rude in some cases. Why should I remain a customer if this is the type of behavior and treatment a customer receives? 

Responses

ComcastLizzy

Official Employee

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88 Messages

1 m ago

Hello, @user_c4a11e. Thanks so much for reaching out to our experts on the Xfinity Community Forums! I am sorry to hear about the experience you had via chat and can certainly understand how it is to need to keep the bill as low as possible. I'll be happy to review your account with you and see what promotions are available. I'll appreciate the opportunity to turn this experience around for you. :) Please send me a message with your first and last name.

 

To send a Live Chat, click the Peer to Peer chat icon at the top right of the page and enter Xfinity Support in the "To" section of the chat.

 

I look forward to working with you soon!

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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2 Messages

I don't think you'd be any more helpful then any of the other agents I've spoken too. I've just spoken to a representative and officially canceled my service. I'm open to starting service again if an agent or supervisor could more accurately explain billing options and provide an attractive plan but otherwise no reason to stay a customer it seems since there was a lack of attempt to keep us and minimal help. 

Official Employee

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88 Messages

We're definitely sorry to see you go. I'm not able to see what billing options and promotions are available until I take a look at your account. But, I am more than happy to help if you change your mind. Our dedicated team is here to support you 24/7, 365. :)

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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