Visitor
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2 Messages
My bill is becoming unaffordable
My bill recently increased and is becoming more unaffordable. Are there any incentives for remaining as an xfinity customer instead of bills increasing over time? At this point it is becoming extremely difficult reasoning to stay as a customer and there are attractive competitors that I think I should look into switching too if there is no incentive to stay with xfinity.
I was transferred through 6 different chat agents trying to get help on lowering my bill and no one was able to help and they were rude in some cases. Why should I remain a customer if this is the type of behavior and treatment a customer receives?
Responses
ComcastLizzy
Official Employee
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88 Messages
1 m ago
Hello, @user_c4a11e. Thanks so much for reaching out to our experts on the Xfinity Community Forums! I am sorry to hear about the experience you had via chat and can certainly understand how it is to need to keep the bill as low as possible. I'll be happy to review your account with you and see what promotions are available. I'll appreciate the opportunity to turn this experience around for you. :) Please send me a message with your first and last name.
To send a Live Chat, click the Peer to Peer chat icon at the top right of the page and enter Xfinity Support in the "To" section of the chat.
I look forward to working with you soon!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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