Fri, Nov 12, 2021 3:51 PM
I need to lower this or completely end service. I want tv and Internet. What are my choice in your portfolio?
3 m ago
Hey there, @dnvs12. We would hate to lose you as a customer. Our team here would love to review your options and see what we can do. Can you send me a DM with your name and address?
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon or https://comca.st/3iVtu1B
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person", but don't do that.
Instead, type "Xfinity Support" there. As you are typing a drop-down list appears.
• Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter or tap the > icon to send it any of those platforms will be able to asssit. :)