My Bill Increased

The same thing happened to me. My bill suddenly increased by $20 without any warning. I called customer service (twice) and both reps told me that my "promotional period" ended and there was nothing they could do. I called Verizon Fios and they offered me a much better deal for higher internet service ($40 for 200 mbps) as opposed to what I'm now paying Xfinity ($50 for 100 mbps). I called back Xfinity rep and I asked if they could match the Verizon price.  They pretty much told me they don't care about my business and that I should switch to Verizon. So next month, I'm going to be switching. It's clear Xfinity has terrible customer service and doesn't care about their customers or giving them the best deal. I don't believe for a second the rhetoric of "There is nothing I can do." I would recommend switching if you're able to, according to the two customer service reps I talked to, that's the only option.

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@RKing123121 wrote:

The same thing happened to me. My bill suddenly increased by $20 without any warning. I called customer service (twice) and both reps told me that my "promotional period" ended and there was nothing they could do. I called Verizon Fios and they offered me a much better deal for higher internet service ($40 for 200 mbps) as opposed to what I'm now paying Xfinity ($50 for 100 mbps). I called back Xfinity rep and I asked if they could match the Verizon price.  They pretty much told me they don't care about my business and that I should switch to Verizon. So next month, I'm going to be switching. It's clear Xfinity has terrible customer service and doesn't care about their customers or giving them the best deal. I don't believe for a second the rhetoric of "There is nothing I can do." I would recommend switching if you're able to, according to the two customer service reps I talked to, that's the only option.

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Comcast doesn't match, so in that respect there was nothing they could do if you asked specifically about that.  As far as going elsewhere, if you feel you get a better deal elsewhere, go for it.  I certainly would.