Visitor
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1 Message
my bill increased. I want to cancel
My bill increased and unless it reverts to the previous rate, I will cancel and change services.
Visitor
•
1 Message
My bill increased and unless it reverts to the previous rate, I will cancel and change services.
XfinityThomasA
Official Employee
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3.2K Messages
22 hours ago
Hello! user_q91gzo. We’re really glad you reached out to the Xfinity Forums community. We’re here to help you review your bill, explore any promotional options available to you, and answer any questions you might have. And if you’re considering canceling your services, we can guide you through that process too. Think of us as your one‑stop shop for anything and everything Xfinity, right here whenever you need support. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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