Visitor
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1 Message
My bill has nearly doubled
Our bill has gone from around 80$ to 130$ in the last 2 months with absolutely no warning. I don’t understand why this happened, if it was a promotional thing expiring it makes no sense to keep our service when we can get the same rates elsewhere. We like having Xfinity but if there’s nothing you can do then I’ll have to look elsewhere. On the forum it said to direct message you guys when countless other people have complained about this so here I am. 130$ for just internet is a joke, if you have anything to help with this I’m all ears.
XfinityKei
Official Employee
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2.6K Messages
7 hours ago
@user_71q3fn Thanks for reaching out for support. Our team can help!
As a friendly reminder on page three of your Xfinity bill is where you would see any promotions you're on, the amount of that discount and the end date. I would like to recommend adding that date to your calendar to keep you in the loop for when your promotion expires. I have a link that goes into those details as well as a line by line walk through of your Xfinity bill https://www.xfinity.com/support/articles/new-bill-design
I am happy to check over our current promotions with you!
Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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