1 Message
My bill has increased with no explanation from $75 to $120
Hi Xfinity Team,
Recently my bill has increased from $75 to $120 with no explanation. Initially the bill was $40, but increased gradually due to the drop off in promotions. However, this recent increase has been more steep and drastic. Wanting to get more information on why the bill has increased so much and to see if there are any promotions I qualify for. If unable to reduce the price, I may need next steps on how to cancel this service.
EG
Expert
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107.1K Messages
3 months ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaf
Official Employee
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591 Messages
3 months ago
Good afternoon @user_o83xar. Sounds like your promotion has fully expired. No worries though, we can look to see what promotions are currently available to help lower your monthly cost. When you have a moment, please send us a private (direct) message with your full name and address.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send i
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