My bill has increased with no explanation from $75 to $120

Hi Xfinity Team,

Recently my bill has increased from $75 to $120 with no explanation. Initially the bill was $40, but increased gradually due to the drop off in promotions. However, this recent increase has been more steep and drastic. Wanting to get more information on why the bill has increased so much and to see if there are any promotions I qualify for. If unable to reduce the price, I may need next steps on how to cancel this service.

Responses

EG

Expert

•

110.2K Messages

8 months ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityRaf

Official Employee

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880 Messages

8 months ago

Good afternoon @user_o83xar. Sounds like your promotion has fully expired. No worries though, we can look to see what promotions are currently available to help lower your monthly cost. When you have a moment, please send us a private (direct) message with your full name and address.

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send i

2

0

U

user_g5qvt6

1 Message

My bill has also suddenly increased from $75 to $120 for internet service? What are the options to reduce the cost?

5 months ago

0

XfinityJamesC

Official Employee

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2.1K Messages

Greetings, @user_g5qvt6! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about finding a lower rate. You have definitely come to the right place for assistance.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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5 months ago

0

Billing

user_o83xar

My bill has increased with no explanation from $75 to $120

EG

XfinityRaf

user_g5qvt6

XfinityJamesC

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