Visitor
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2 Messages
My Bill Has Increased Dramatically
My bill used to run about $100/month. That is already too high. But then I started getting excess data charges. What happened? My bill is 40% higher now and that's unacceptable. I need to understand why this has happened and how to reduce the bill. My usage hasn't gone up.
user_a8ns7j
Visitor
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2 Messages
1 day ago
and I'm not interested in hearing double speak. I need straight forward answers. If you're trying to [Edited: "Language"] me, just admit it.
(edited)
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XfinityChelseaB
Official Employee
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1.8K Messages
1 day ago
Hello @user_a8ns7j, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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