Visitor
•
1 Message
My bill doubled overnight
My 600 Mbps promotional rate expired on August 26, 2026. My previous total monthly cost was $55.08.
I reviewed the personalized offers for my account, and the options currently shown are $70 for 300 Mbps, $85 for 500 Mbps, $100 for 1 Gig, and $85 for 2 Gig with a 5-year guarantee.
I contacted customer service chat and asked them to review all available retention, loyalty, and renewal offers, but they stated they could not improve the pricing stated above.
I would like to remain an Xfinity customer, but I cannot justify paying $85 for 500 Mbps when Xfinity is currently advertising 500 Mbps for $45/month and 1 Gig for $50/month to new customers.
Please review my account for any available retention or loyalty options before I cancel service. My target is 500–600 Mbps at approximately $55–$60 per month.
XfinityLinda
Official Employee
•
2.8K Messages
25 days ago
Thank you for reaching out about your billing concerns, @ayarnell7. We'll gladly review your account to make sure you have the best pricing for your services. Please send us a Direct Message with your name and address. We look forward to hearing from you.
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
0
0