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Monday, June 3rd, 2024 5:03 PM

My bill doubled, no warning

Kind of a joke that you double a bill and charge me for stuff I don't need and didn't ask for all of a sudden.

Official Employee

 • 

1.6K Messages

1 month ago

Hello, @user_r2l634

Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

 

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