Visitor
•
1 Message
My bill doubled in one month
I would like to know how to reactivate my
"12 month $50.00 Promotional Discount that will end on Aug 24, 2026
Includes a $10.00 Automatic Payments Discount Including Paperless Billing"
Visitor
•
1 Message
I would like to know how to reactivate my
"12 month $50.00 Promotional Discount that will end on Aug 24, 2026
Includes a $10.00 Automatic Payments Discount Including Paperless Billing"
XfinityBradM
Official Employee
•
1.6K Messages
4 days ago
@user_cnuih6 It is not very typical or common to be able to renew a promotion you were on previously, however, we typically have something through our online plan builder or representatives such as ourselves can explore current options with you. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
Find instructions to reach us here: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
0
0