Skip to main content
user_27f9h0
1st Topic

Visitor

 • 

1 Message

09/20/2026 10:19 PM

My bank account is being billed montly even though I cancelled my account almost a year ago?

Hi,

I cancelled my account (for an internet plan) about a year ago now, but I recently noticed that my checking account has been billed for the monthly fee every month since then. My online account shows no history of the bills or payments that have been taken from me in the last year, and I am unable to access the auto pay or payment methods features of my account. I am also unable to reach any representatives over the phone. Would somebody please help me? 

Question

 • 

Updated 

11 hours ago

9

1

0

Oldest First
Selected Oldest First
XfinityMarcus

Official Employee

 • 

2.4K Messages

11 hours ago

user_27f9h0 thank you for using the Xfinity Community Forums page to reach out today. Being charged for service you no longer have would certainly be concerning for me as well. Let's see what is going on together to clear this up. 

 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

0

0

forum icon

New to the Community?

Start Here