Visitor
•
1 Message
My Acp credit isn’t applied toward my bill
I was approved for the apc credit last month and told I got a credit toward my account. This month I have a bill. Why?
Visitor
•
1 Message
I was approved for the apc credit last month and told I got a credit toward my account. This month I have a bill. Why?
EG
Expert
•
110.3K Messages
2 years ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
CCZachary1
Problem Solver
•
672 Messages
2 years ago
@user_48be3a Thank you for reaching out to the Xfinity Forum team. I understand that you were approved for the ACP credit but are seeing a balance for this month's bill. I would like to take a closer look at your account.
Could you please send our team a direct message with your full name and full address?
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
2
0
user_e0f62a
Visitor
•
1 Message
2 years ago
I m also having the same issue I got it the first month and not this month and I have talked to 4 people in xfinitys customer service and not one person has fixed the issue. The last customer service rep said it’s because the government has not released funds to them which I do not believe because the government is normally on time with these kind of things. I am really upset over this because a $87 bill I cannot afford! So angry!
0
0