1 Message
My account
I have 2 account I just got the Internet 3to4 days ago I want to know how the old bill is 384.00 I don't mind about the amount but how you bringing the old bill up all I can do is schedule a payment arrangement I can't pay on both account I already have cable through my leasing off even though they gone say the bill is 384 that a old bill and then it ain't due until December 3
XfinityBillie
Official Employee
•
2.9K Messages
1 month ago
@user_sc9q26 Thank you for taking the time to reach out to us here on our Xfinity Forums. I can understand how getting a bill for $384.00, after just setting up services, can be confusing. I'm happy to take a look at the account and see how we can help. Please send us a DM to Xfinity Support with your full name and address to get started.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0