stemykael's profile

New Poster


1 Message

Wed, Oct 21, 2020 6:00 PM

My account

My service has been disconnected twice in less than 7 days. Each time it's because someone in the billing department thinks I requested this. I have not requested disconnect and I not moving. When I got reconnected I was told my bill would be $133.00 instead of $170.00. Why does my bill not reflect this?



Official Employee


2.9K Messages

6 m ago

Greetings, @stemykael! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear that you keep getting your service disconnected. We know how frustrating it can be when you have to take time out of your day to make sure it gets turned back on. I would like to have a look into the account to see why this keeps happening and also have a look into the billing. Can you please send me a PM with your first and last name so I may further assist you?


To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
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