Hey there, user_b2o5kz! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I completely understand when the price increases happen, and the stress that comes with it. There are many factors that could be to the higher rate from a promotional rate falling off, yearly rate increases or taxes/fees. We can certainly take a look into the details with you. Can you please send us a DM to get started?
Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pen and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. As you are typing a drop-down list appears. Select "Xfinity Support" from that list. A "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window Press Enter to send it
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XfinityAdrienne
Official Employee
•
1.2K Messages
2 months ago
Hey there, user_b2o5kz! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I completely understand when the price increases happen, and the stress that comes with it. There are many factors that could be to the higher rate from a promotional rate falling off, yearly rate increases or taxes/fees. We can certainly take a look into the details with you. Can you please send us a DM to get started?
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_b2o5kz
2 Messages
2 months ago
I did. No response 😕
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