my 200 dollars

I see on september 8th 200 dollars was taken out of my account after my internet has been off for probably a month now. i would never set up a payment arrangement like that as i can not afford it and definitely wouldn’t make that kinda commitment unless I had an agreement that my service was not going to be cut. So what you all did was take some of my rent money I filed a dispute with my card company for my $200 back. I didn’t give anybody permission for that and I’m not satisfied with your services

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XfinityEva

Official Employee

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2.7K Messages

24 hours ago

@user_4wprno Thank you for taking the time to reach out about your billing concerns. I'm so sorry to hear that you're dealing with this unexpected charge. I can certainly understand how frustrating and concerning that must be. To help better understand what may have happened, were there any payment arrangements set up on the account, or did you have a scheduled payment pending? Also, was there an outstanding balance on the account and Auto Pay enabled at the time? Those details may help us determine where the charge originated.

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user_4wprno

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2 Messages

i don’t know what happen i have no collection of setting anything up to take a whole $200 from me either way that was my rent money so I had to dispute it with my bank card

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21 hours ago

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XfinityChelseaB

Official Employee

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2.5K Messages

@user_4wprno, I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. Click "Sign In" (If necessary). Click the "Direct Messaging" Icon. Click the "Start New Conversation" (pencil and paper) icon. In the “To:” line, type "Xfinity Support". As you type, a drop-down list will appear. Select "Xfinity Support" from that list. An "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. How to: Direct Message Within The Forum.

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21 hours ago

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Billing

user_4wprno

my 200 dollars

XfinityEva

user_4wprno

XfinityChelseaB

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