Visitor
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4 Messages
My 2 year internet contract is ending soon
I just noticed on my most recent bill that my current service discount will end on September 19th.
I currently have EXTREME PRO+ INTERNET. xFi complete was also included up until September 2022, then had to pay the normal fee the rest of the way. I’m super satisfied with the service I’m getting, but am facing the end of the 2 year contract at the end of this week.
Is there any way to continue with this service on a similar promo?
XfinityRoberto
Official Employee
•
1.7K Messages
2 years ago
Hi there @TecsonXFI. Thank you for taking your time in reaching out to us today about your expiring promotion. Bill increases can be a hassle to deal with, and we're sorry to learn that you're having this unfavorable experience. Our team of Billing gurus would love to research this for you.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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