Skip to main content

    Support

    Offers

U
user_c3fe16
1st Topic
1st Reply

Visitor

 • 

3 Messages

Saturday, October 1st, 2022 1:17 PM

Closed

Multi-Product discount not being applied

Hello,

When I ordered Xfinity internet, I was also offered a $10 monthly discount for 24 months for setting up Xfinity mobile within 90 days. I did set up a line with Xfinity mobile but I don't see the $10 discount on my internet bill. This discount was supposed to arrive within 30 days but it didn't.

Can I get some help on this? I see other users have had the same issue and got help via the forums.

Question

 • 

Updated 

3 years ago

608

2

0

CCErika

Problem Solver

 • 

339 Messages

3 years ago

@user_c3fe16

 

Thank you for bringing this issue to our Xfinity Community Forums. I am concerned to read that you are not receiving the discount described to you. 

 

 

For mobile inquiries, we do have our amazing mobile team that can handle your request and you can reach out to our Mobile team through these options: 

SMS Text Message: 1 (888) 936-4968

Phone: 1 (888) 936-4968

Chat: https://comca.st/3Nd0HD3 

 

Please let me know if you have any issues. 

 

 

3

0

user_c3fe16

Visitor

 • 

3 Messages

@XfinityErika​ It is not the mobile team. The discount is on my internet bill. I keep getting bounced between the internet and mobile departments and no one seems to solve this issue. 

3 years ago

0

XfinityGabby

Official Employee

 • 

1.5K Messages

We can certainly take a closer look at the account and confirm if the credit was for Internet or the Xfinity Mobile side. Please send a Direct Message with your full name and address. 

 

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_c3fe16

Visitor

 • 

3 Messages

3 years ago

Update to add that I am still not getting the $10 multi-product discount, despite being told it was reflected on my last bill. Please fix this.

1

0

Again

Expert

 • 

31.5K Messages

@user_c3fe16​ 

According to @XfinityGabby it should be on your next bill.  Have you already received that billing statement?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

3 years ago

0

forum icon

New to the Community?

Start Here