2 Messages
Multi-Product Discount Deception?
Has anyone else experienced something like this with Xfinity?
Early this week, I got a call from an Xfinity rep trying to sell me a mobile plan and an internet upgrade. Here’s what they promised me:
- Free unlimited mobile plan for 12 months, then $25/month after that.
- An internet upgrade costing $75/month.
- A $40 multi-product discount, making my total bill $35/month.
I was hesitant at first, but the rep kept pushing and wasted 46 minutes of my time before I finally agreed.
The next day, I checked my bill, and guess what? It was updated to $81, not even close to what I was promised. I did not see any sign of the discount I was supposed to receive. I contacted Xfinity's online support and spent over an hour being bounced between internet and mobile reps. I even activated the mobile line as instructed, but nothing changed.
Today, I got another billing notification, and it’s clear that none of the terms they promised were applied.
To make matters worse, while I was reaching out to Xfinity’s online customer support to resolve my billing issues, they had the nerve to try and sell me a watch. I couldn’t believe they were still pushing sales instead of fixing the problem I’m dealing with.
I’m extremely disappointed with how Xfinity has handled this situation. They keep pushing responsibility back and forth between the mobile and internet teams, leaving me stuck in the middle with no resolution. This feels like blatant misrepresentation or even a deliberate deception.
XfinityChristy
Official Employee
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2.1K Messages
5 months ago
We want to investigate this thoroughly and ensure you're billed correctly. To do this, could you please send us a direct message with your full name and address? Once we authenticate the account with you we'll review it with you, compare it to the promises made by the representative, and work to correct any discrepancies.
We value your business and appreciate your patience during this frustrating time. We're committed to resolving this issue and restoring your trust in Xfinity.
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_36al71
Visitor
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2 Messages
2 days ago
Yep. I was promised a discount on my tv and internet package if I added Xfinity Mobile. I have spent 10+ hours with customer service trying to get something applied to my account. They keep lying to me and stringing me along. I do have a multi-product discount on the mobile account. But nothing on the tv and internet account.
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