Multiple outages this month

We had outages during april on the 9-10, 16, 17, 18 and 29.
The service during April was horrendous and even when it was up, it was sub par.
I attempted to get a credit for the outages and was only allowed to get credit for the 9th and the 16th, and then it said that my account had reached the limit of credits.

How can I get credit for the other three dates?

Responses

Oldest First

Selected Oldest First

XfinityNatalie

Official Employee

•

980 Messages

4 months ago

user_3b6kdu, Thanks for posting on our XFINITY Community forum. We would be more than happy to assist you with your service adjustment concerns. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. We will now proceed with a direct message for further assistance.

0

U

user_muuj28

Visitor

•

1 Message

7 hours ago

I have had outages multiple times over the past week. Only some were eligible for credit. I get this message when requesting an outage credit for two days. "Your account isn't eligible for a credit at this time
Unfortunately, we couldn’t find any outages during the time frame you provided. Check the status of local outages within the status center." Please advise.

This comment has been converted into a post

1

0

XfinityAngie

Official Employee

•

2.9K Messages

user_muuj28, we would be happy to take a look and apply a credit if there was a service interruption.

Please send us a DM with your name and address.

Here are the detailed steps to direct message us:

1. Click "Sign In" if necessary.

2. Click the “Direct Messaging” icon.

3. Click the “Start new conversation” (pencil and paper) icon.

4. In the “To:" line, type “Xfinity Support”.

5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.

6. An “Xfinity Support” graphic will replace the “To:" line.

7. Type your message in the text area near the bottom of the window.

8. Press “Enter” to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

7 hours ago

0

Billing

user_3b6kdu

Multiple outages this month

XfinityNatalie

user_muuj28

XfinityAngie

New to the Community?