Multiple boxes charge

It shows on my bill that I'm being charged for 3 boxes when I only have 1 and a tv adapter? I am so confused. Also my next months bill is saying it's going to be $100? WHY?

Responses

Oldest First

Selected Oldest First

XfinityBenny

Official Employee

•

1.1K Messages

12 hours ago

@redrosev1330 Thanks for adding a post. The statement will show why there is an increase on page three. They're the best way to see or compare differences from the last billing cycle. Something was added, or a promotion expired usually. An additional box can happen when one is replaced but not returned. It will act as an additional device until its returned.

2

0

redrosev1330

Regular Visitor

•

7 Messages

@XfinityBenny I haven't gotten any new boxes or have any to send any back that's why I am confused as to why I'm being charged for more than 2 right now.

Like

Reply

11 hours ago

0

XfinityBenny

Official Employee

•

1.1K Messages

@redrosev1330 It's for one that was assigned to the account with a serial number. Usually those devices are found in a hallway closet or cabinet. We can check what it's for. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

11 hours ago

0

XfinityRichard

Official Employee

•

2.5K Messages

9 hours ago

It was a pleasure, @redrosev1330 working with you in private today and getting you taken care of. We do appreciate you and your business!-Richard

1

redrosev1330

Regular Visitor

•

7 Messages

Thank you for your help resolving this and getting me a better price as a bonus!

Like

Reply

8 hours ago

0

Billing

redrosev1330

Multiple boxes charge

XfinityBenny

redrosev1330

XfinityBenny

XfinityRichard

redrosev1330

New to the Community?