2 Messages
Multiple bank withdrawals - unauthorized and fraudulent
Comcast started withdrawing two separate payments from my bank account a few months ago. I have spoken to multiple people there who just tell me what the amounts are that are associated with the account I actually have. No one can find an account related to this secondary payment. So far they have taken over $400 in unauthorized withdrawals. Searching through these forums shows that this is an ongoing issue that never seems to get resolved. My bank can only tell me that the withdrawals are coming through Comcast - not what account they are associated with. How do I get my money refunded and get these withdrawals turned off?? Has anyone had any success with this type of situation?
XfinitySara
Official Employee
•
1.6K Messages
3 months ago
Hello, @user_qp7vtt! Thank you for taking the time to visit our Xfinity Community Forum, and for posting this billing concern. You've come to the right place for help! Our Digital Care Team is awesome to work with because we'll always do whatever we can to review and resolve issues quickly. I'm sorry to hear about the trouble you've had with identifying the reason(s) behind multiple payments being made. To clarify, is your account in good standing, meaning not in a delinquent status? And do you have both residential service (i.e. internet, video, home security, or landline phone) and mobile service with us? I ask these questions to start because these are two scenarios which could lead to multiple payments being made to Xfinity, and I appreciate your help getting to the bottom of this! If we still need to take a closer look, don't worry. Our team will prompt you to send a direct message if necessary.
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