Visitor
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3 Messages
Ms. Mia
Comcast keeps taking 193 from my checking account, since 2023 several months after Service was cancelled. I have tried everything to stop the Fraud against me. My bank told me to file with the Police.
Fraud is fraud, stealing is stealing and your Company is called every month for hours for this harm against me to stop.
XfinityDena
Official Employee
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3.2K Messages
1 year ago
@user_469db2
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. I want to be sure we can get everything figured out for you with your billing. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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EG
Expert
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110.4K Messages
1 year ago
The concern is not "Home Networking" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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