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Thursday, June 13th, 2024 5:59 PM

Moving service

Hi I need to move my service this weekend but cannot afford the installation fee. Wondering who to contact about this?

Official Employee

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2.1K Messages

1 month ago

Thank you for reaching out @czcb2022. I am sorry to hear you are unable to afford the fee. Have you looked to see if you are able to do a self installation? 

4 Messages

When moving my service online, I only had the option for professional install, but we can do self installation if that's possible

Official Employee

 • 

2.1K Messages

@czcb2022 Let me take a look at the new location. Please send me a Direct Message with your name and current service address and the new address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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