1 Message

Tue, Sep 28, 2021 9:47 PM

Moving Service

I just called xfinity's customer service department. I asked for information on how to move my service and the attendant began supporting my request. I have been a customer of Comcast and xfinity for over 30 years and now because I want to move my service from one house to another they want to charge me a deposit.. Why on Earth is it necessary for you to charge me a deposit when I have been an excellent customer for over 30 years over 30 years. My payment record and credit rating are both outstanding outstanding and there's no need for this I for this I do not even have your equipment I would appreciate someone contacting me to help me understand why it is that you need a deposit from a customer who has been loyal and for over 30 years Has paid his bill on time.  In addition the person that I spoke to was extremely rude and actually hung up on me during the conversation if this is customer service and the best we can hope for We are all in trouble.

Official Employee


219 Messages

1 m ago

Hello @user_cbf7da, thank you for reaching out to us for help with your account and to express your concerns. We will be glad to take a look at your account and help answer any questions you have about fees or transferring services. To get started, please use the chat icon in the upper right to enter Direct Messaging. From there, go ahead and compose a new message to "Xfinity Support" and send us a message with your name and address. 


Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message


Please let me know if you have any questions or run into any problems. 

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