user_k8otk4 hello, thank you for reaching out via our Xfinity Community Forums. I would be happy to help you make the change needed. To get started, please send a direct message with a full name and address.
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
user_k8otk4 No problem, I see both but to connect your Direct Message with your public post can you send another direct message with your name and address?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityChristy
Official Employee
•
3.2K Messages
13 hours ago
How to Send Us a Direct Message:
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
2
0