Moving: Old bill but new complex has their own wifi

Hello, I have an old xfinity bill from when there was a disconnection. I am moved to a new place where their xfinity WiFi is included in the rent but I can seem to access the WiFi without paying my old bill, is this correct? Is there something I’m missing? Thank you

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XfinityKassie

Official Employee

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2.3K Messages

5 hours ago

user_m4tfrv Hello there! We appreciate you reaching out for assistance with your Wi-Fi services. It sounds like there may be an issue with your services being transferred. I'd be happy to take a look, and assist you get up and running. Can you please send us a Direct Message with your name, the old service address, and the new service address?

Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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user_m4tfrv

Moving: Old bill but new complex has their own wifi

XfinityKassie

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