Moving: Old bill but new complex has their own wifi

Hello, I have an old xfinity bill from when there was a disconnection. I am moved to a new place where their xfinity WiFi is included in the rent but I can seem to access the WiFi without paying my old bill, is this correct? Is there something I’m missing? Thank you

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XfinityKassie

Official Employee

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2.4K Messages

29 days ago

user_m4tfrv Hello there! We appreciate you reaching out for assistance with your Wi-Fi services. It sounds like there may be an issue with your services being transferred. I'd be happy to take a look, and assist you get up and running. Can you please send us a Direct Message with your name, the old service address, and the new service address?

Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

(edited)

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user_m4tfrv

Moving: Old bill but new complex has their own wifi

XfinityKassie

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