1 Message
Moving has resulted in an unpaid bill I paid at my new address
Good evening,
I moved several months ago using Xfinity's moving tool. Things went smoothly until I was recently notified that I have been reported to NCTUE for not paying a $26 balance. I have a statement at my new address showing that I paid this balance. How can I report my proof and get this removed?
XfinityRaf
Official Employee
•
901 Messages
1 year ago
Good afternoon @kloeffler95. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this balance.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0