Visitor
•
1 Message
Movie rental
I received an email about a movie rental that I did not rent.
Xfinity assistant is a VICIOUS circle. How do I speak with an actual person to get this incorrect charge removed.
Visitor
•
1 Message
I received an email about a movie rental that I did not rent.
Xfinity assistant is a VICIOUS circle. How do I speak with an actual person to get this incorrect charge removed.
CCTravis
Problem Solver
•
546 Messages
2 years ago
Hey there, @user_b250f1. Thank You for taking the time to reach out to Xfinity Support, here on the Community Forum. I can absolutely assist you with the movie charge, right here. If you prefer to work over the phone with an agent, you can schedule a call back using this link - https://www.xfinity.com/support/schedule-callback
To get started, here, and to locate the account, please send our team a direct message with your full name and full address. Thanks!
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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