U

Visitor

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1 Message

Fri, Oct 22, 2021 4:11 PM

Movie rental charges

I have 2 movie rental charges on my bill. These were not made by me!

Official Employee

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255 Messages

1 m ago

Hey there, I can definitely look into this and found out what happened for you. Can you please send a direct message to Xfinity Support with your name and address? Thank you!

BruceW

Gold Problem Solver

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23.1K Messages

1 m ago

To send the requested information in a private message to Xfinity Support from any Forum page:

  • Click "Sign In" if that prompt is visible

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

  • Click the "New message" (pencil and paper) icon

  • The "To:" line prompts you to "Type the name of a person", but don't do that.

      Instead, type "Xfinity Support" there. As you are typing a drop-down list appears.

  • Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.

  • Type your message in the text area near the bottom of the window

  • Press Enter or tap the > icon to send it

See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.

BruceW

Gold Problem Solver

 • 

23.1K Messages

1 m ago

@user_548c28 wrote: "I have 2 movie rental charges on my bill. These were not made by me!"

In addition to getting the billing corrected, consider setting up a Purchase Pin on each of your cable boxes/DVRs and in the Stream app and web portal to prevent this from happening in the future. See https://www.xfinity.com/support/articles/parental-controls-non-x1 and/or https://www.xfinity.com/support/articles/x1-parental-controls-turn-puchase-protection-on-off and/or https://www.xfinity.com/support/articles/x1-manage-tv-settings-online.

(edited)

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