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Friday, August 16th, 2024 12:15 AM

Moved

I moved june 18th and am still getting billed for services. I no longer live at my former address. Which was [EDIT: address]. My email Associated with the account was [EDIT: email].

Official Employee

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1.4K Messages

3 months ago

Thank you for meeting us here in our community, @user_h794oe, about your billing concerns. You have the right to help get this straightened out for you. We would be happy to assist with this via Direct Message. You can send us a Direct Message with your full name and address there, so we can look into this for you. We look forward to your reply.

 

To start a Direct Message: Click "Sign in" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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