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Moved to a new address and was offered iPad as part of wifi deal: I want to return it
I recently moved to a new address. Xfinity asked me to get a new modem for my new address. I also had to create a new account, and the agent helping me in virtual chat told me about an iPad deal where I would pay the same amount for my wifi as normal. This was yesterday. I didn't realize at the time that this makes me get Xfinity Mobile, so I'm looking to cancel this deal. I'm not sure if the iPad has been shipped yet. If possible, I want to cancel the order. If it arrives, should I return it to an office and cancel Xfinity Mobile there? Also, how would I cancel it from this website?
XfinityKrista
Official Employee
•
1.5K Messages
2 months ago
Hello @user_xn1w79, thank you for taking the time to reach out on social media. You've reached the right department, and I'd be happy to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
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