Visitor
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1 Message
Moved out of United States - no longer needs services
I have been trying to cancel my services linked to the account -[Edited: "Personal Information"]. I am getting recurring charges for the services I am not using. I am trying to cancel but they can only connect me on the number ending in *[Edited: "Personal Information"], which is no longer active. My xfinity number on which services are being charged, is not valid for the call back apparently. My xfinity number is [Edited: "Personal Information"]. I need to cancel my services as I will not be able to pay for them anyway. It’s quite frustrating as there is no viable support to deal with the problem. I will never recommmed anyone to use xfinity because of how much problems I am going through to process a simple request.
XfinitySara
Official Employee
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3.1K Messages
14 minutes ago
Hello, @user_myjo8h! Thank you for taking the time to post this. We've removed sensitive information for your privacy, but this is definitely something we'll need to take a closer look at in order to escalate and/or resolve everything for you. Could you please send our team a direct message to continue?
How to send us a direct message:
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
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