Visitor
•
2 Messages
Moved Addresses Still Getting Billed
Moved service addresses around 6/10. Still getting billed full charges by Xfinity. There's a $-225 balance on the account now. And all this after speaking to 4 representatives for over 4 hours. Absolutely ridiculous, I will probably move to a new ISP after this lease is up.
That's if they even cancel my service the next time I move.
XfinityMatthew
Official Employee
•
1.9K Messages
54 minutes ago
Hello @user_egs5mf Thanks for reaching out. Sometimes with transfers there can be a delay in the full switch being completed, but everything gets backdated once it completes. We'd be happy to double-check both addresses and make sure everything is correct and fix anything that isn't. Please send us a direct message with your full name and service address to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start New Conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
1
0