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user_9dyspf
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09/06/2026 2:01 AM

Moved abroad and returned equipment, but still being billed

Hello, I moved back to China several months ago and stopped using my Xfinity Internet service. All Xfinity equipment was returned by my colleague on my behalf. However, I am still receiving billing notices, including an overdue balance notice. I would like help formally canceling the service and reviewing the charges. I am currently in China and cannot reliably receive phone calls, so I would prefer written communication. Thank you.

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15 days ago

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XfinitySean

Official Employee

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1K Messages

15 days ago

Hi there, and thanks for reaching out here on the community forums! I hope enjoying your time abroad! You're in the right place for help, and our team can absolutely help with getting your account squared away! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get the ball rolling!

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. A "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

How to: Direct messaging within the forum

 

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