Move Bill Due Date

Making a post to be able to access DM feature in order to DM someone about the "Move Bill Due Date Reload Page" issue that has been posted about many times here.

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XfinitySeth

Official Employee

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500 Messages

7 days ago

Hello user_ythj2r and thanks so much for reaching out in our forums with your concern 🙌 I know exactly how important it is to be able to pay your bills when it's most ideal for you, so I definitely want to help with the change however I can. In order to move your payment due date, you must have completed at least one billing cycle for the current account, and your bill must not be past due in any way. Additionally, payment due dates can only be updated once every six months.

Based on this, can you tell if you'd qualify for the change as well as give more details on what error you're running into when trying to set this up after logging into your Xfinity account online?

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user_ythj2r

Visitor

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2 Messages

When I go into Bill Settings, the option "Bill Due Date", select it, it will try to go to the next page and I will get this error: "We are having some trouble connecting to My Account", with the option to "Try Again". Trying again repeats the error. It will not load the next page, the page in which I can actually change the due date. I have tried different browsers on PC, the app on my phone, and I have tried repeatedly. I posted here to be able to send a DM (I could not DM until I made a post), which I've sent restating the issue.

I just started with Xfinity, completed my first bill cycle on the 4th, paid the bill on the 4th with autopay, no bills are past due, and I want to change it to the 15th for the next bill cycle (middle of the month as opposed to the beginning of the month) ASAP.

I need one of two things. Either, for the page to load so I can adjust the date, or for Xfinity to change the bill due date on their end.

Let me know what you can do. Thank you.

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7 days ago

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XfinityDilary

Official Employee

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2.6K Messages

Thanks for your response, user_ythj2r. Have you tried clearing out your cache and cookies? If you try an incognito page, do you get the same error message?

For more information, you can visit: How to move your bill's monthly due date.

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7 days ago

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Billing

user_ythj2r

Move Bill Due Date

XfinitySeth

user_ythj2r

XfinityDilary

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