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user_hefiiv
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2 Messages

Thursday, February 13th, 2025 4:18 PM

More empty promises

A lady in customer service guaranteed my bill to be taken off for this month. Of course they did not deliver. If she had said she can only take 40 off that would have been fine. The ridiculous amount of outages I received in January and the empty promise makes me want to cancel at the earliest convenience and never go back.

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XfinityGabriel

Official Employee

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2.1K Messages

6 hours ago

 

user_hefiiv, Hi there! Thanks for reaching out. I can certainly understand the importance of receiving what's promised. I am sorry to learn about this experience and that we have made you feel this way. You've come to the right team. Over social media, we are a team of expert specialists who are dedicated to resolving interruptions and concerns such as this. We are happy to help and will do everything within our power to rectify this. The easiest option for receiving a credit for interruption is by using our Digital Status Center in this link here. Simply scroll down to where it says "Tell us more about your experience in the interruption" Tips section at the bottom of the page. A form launches to determine eligibility for the credit. You will then provide details about your experience during the interruption. This is a great way to make sure that you receive your credit a lot easier for future reference. To further assist here, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

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user_hefiiv

2 Messages

There's not much point is there? I already was credited 40 but was promised the whole bill. Then was told that's all they can do. What was the point of even telling me my bill would be taken care of? Now I need to make arrangements to deal with budgeting that was already planned for because I was misled.

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3 hours ago

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XfinityGabriel

Official Employee

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2.1K Messages

 

user_hefiiv, Great question. I would like to pull up the account to explore all the options available to rectify this experience. In order to research the account, I will just need to pull up the account with your name and address. When you were promised to be credited the whole bill, was this with one of our phone representatives?

 

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