Frequent Visitor
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29 Messages
Monthly rate to increase, but want a lower rate
I communicate with Xfinity via the online chat option. While the employee was helpful, I am incredibly frustrated by the options. I can get a lower rate than even my current rate (before the increase) if I include my mobile phone in the plan. if I do not want to include my mobile phone in the plan, I can maintain my current rate without an increase. the plan that would include my mobile phone, is $20 less a month than the plan that does not include my mobile phone. This gimmick is quite frustrating. I do not want my mobile phone to be part of Xfinity. How can I get a better rate?
XfinityRaul
Official Employee
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3.2K Messages
5 hours ago
@maddog2010 I would be more than happy to review your account to see what the promotion in your area include. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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