The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Thank you for reaching out here about that monthly bill. I know how jarring any increase can be. Normally when we see that type of change you may have had a promotional rate that ended. I will be happy to look further into that from here for you. In order for me to do that I will have to ask you to send me a direct message with the full name and complete address for your service. To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
EG
Expert
•
123K Messages
28 minutes ago
The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJohnG
Official Employee
•
3.4K Messages
15 minutes ago
Thank you for reaching out here about that monthly bill. I know how jarring any increase can be. Normally when we see that type of change you may have had a promotional rate that ended. I will be happy to look further into that from here for you. In order for me to do that I will have to ask you to send me a direct message with the full name and complete address for your service. To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
How to: Direct messaging within the forum | Xfinity Community Forum
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