Visitor

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1 Message

10/25/2026 12:39 PM

Monthly promotion of 30 usd turned to 50 usd bill

My contract and bill says promotional price is 30 USD but I got billed 50. Please advise 

Oldest First
Selected Oldest First

Official Employee

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4.6K Messages

17 days ago

@user_zk5xu1 Thank you for taking the time to reach out to us here on our Xfinity Forums. I'd be more than happy to review your bill with you to see what you were billed $50.00. Please send us a DM to Xfinity Support with your full name and address.

To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message



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