monthly pricing and ongoing connectivity issues

Hello,

I'm reviewing my Xfinity internet service and would like assistance with both my monthly pricing and ongoing connectivity issues.

I currently pay $90/month for 800 Mbps internet service. I do not subscribe to TV or other Xfinity services.

There are two issues I'd like to address:

1. Pricing

I've been reviewing my options and see that Xfinity is advertising significantly lower prices for its 300 Mbps, 500 Mbps, and 1 Gig plans. 

I'd like to know whether there are existing-customer loyalty or retention promotions that would allow me to reduce my current $90 bill while keeping comparable speeds.

Ideally, I'd like to retain my current 800 Mbps service at a lower monthly rate, with a longer-term price guarantee.

2. Ongoing connectivity problems

I'm also experiencing recurring interruptions in internet service. The reliability has been poor, and this has been an ongoing frustration.

Before considering a change in service, I'd like to have the underlying connectivity issue properly investigated, rather than simply resetting equipment or going through basic troubleshooting again.

I'd like to know whether there are signal, line, equipment, or infrastructure issues affecting my connection.  Our personal network doesn't remain visible without a reset of the router often multiple times a day. 

I'm considering other providers, including Starlink, but would prefer to stay with Xfinity if I can get reliable service at a reasonable price.

Please review my account for the best available existing-customer pricing and help arrange a proper investigation of the recurring connectivity issues.

I'd appreciate having any proposed pricing, promotional duration, equipment charges, and service commitments provided in writing before making a change.

Thank you.