Visitor
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1 Message
Monthly Plan doubling
My plan all of a sudden is jumping up from $35 a month to $84 a month. I think there was some promotion I had when I first made the account that must have ended. Is there any way to get a new promotion?
Visitor
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1 Message
My plan all of a sudden is jumping up from $35 a month to $84 a month. I think there was some promotion I had when I first made the account that must have ended. Is there any way to get a new promotion?
EG
Expert
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121.7K Messages
2 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJohnG
Official Employee
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3.2K Messages
56 minutes ago
Thank you for reaching out to our team about your promotion ending. I know that increase can be jarring, and I will be happy to explore any options we have from here. In order for me to do that I will have to ask you to send me a direct message with the full name and complete address for your service. To send a direct message.
Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
How to: Direct messaging within the forum | Xfinity Community Forum
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