1 Message
Monthly invoice increase
Bill was $285.04 for the last year and today received an invoice for $309.15 and I want to find out why it went up $25
1 Message
Bill was $285.04 for the last year and today received an invoice for $309.15 and I want to find out why it went up $25
XfinityKei
Official Employee
•
1.1K Messages
2 months ago
@user_zaipib Thanks for reaching out to our team for help with your bill. I have a link from our famous website which goes into your bill line by line. It's very helpful in learning about the charges on your bill. Normally on page 3 you will see any promotions that you're on along with the end date. When we see a change in the bill it’s usually related to the promotion expiring.
I will confirm for you please meet me in a direct message.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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