Monthly Internet Price Increase

I received a monthly internet bill this morning that was $19 higher. I reviewed my account and billing and discovered my monthly internet bill increased by 27% in one month? I have not gone over my monthly data usage or charged any item to this account? This percentage cost increase is outrageous. If your rebuttal is related to the increase of inflation this would not be a valid excuse as Core inflation is 8.7%, however egregious that 8.7% increase is itself. I began this service at $50 monthly and now it is $89 monthly. This would equate to a total cost increase of 56%, since enrolling for your internet service of only 2 years ago. Please explain.

Responses

EG

Expert

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110.6K Messages

3 years ago

Concern moved here to the Billing help section for greater exposure to the Comcast corporate employees (The Digital Care Team) for assistance.

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user_da02ca

Visitor

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2 Messages

@EG

Thank you for your reply.

The $50 to $70 increase after 1 year was due to a promotional offer, but the $70 to $89 is simply a 1 year 27% price increase. Initially, I was not aware of the promotional price either, but I take responsibility for that as I did not review the terms as thoroughly as I should have because I was hurriedly connecting various utilities and services for a new home purchase. The new 27% monthly price increase is simply a price increase.

I would hope to stay with Xfinity/Comcast as I have generally had good service with Xfinity/Comcast, but being fair to customers relating to inflation increases vs price increases is also a priority and goes to character of the company.

Thank you for additionally moving to Billing.

Thank you

3 years ago

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CCMarcella

Official Employee

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352 Messages

3 years ago

Hi there! This is definitely not the kind of experience we want our customers to have with us. We'll check on this right away and will do the best possible for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this billing issue. It's most likely that your promotional rate has expired or is about to. Please send a message, I would love to help! To send a "Direct Message" to Xfinity Support:

-Click "Sign In" if necessary

-Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

-Click the "New message" (pencil and paper) icon

-The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

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CCMarcella

Official Employee

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352 Messages

3 years ago

I appreciate your patience today, Neal. I do see the increase on the account as the promotion has in fact expired. Are you interested in continuing with the same speeds associated with your account? Also, has this been sufficient for your everyday needs?

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user_2f9ef3

Visitor

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3 Messages

3 years ago

Hi! I have the same situation - I see next bill will increased on more than 50% after promotional year of service ends. Is it exists any option to keep my promotional rate for the next year?

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XfinityAmandaB

Official Employee

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2.2K Messages

@user_2f9ef3 You can always look for new promotions anytime no need to wait till yours expires as they all do! One of the awesome benefits we offer our customers is the option to change promotions anytime as your needs change! With that our promotions do also change all the time, so we may no longer offer your promotion, but we are always happy to help make sure you get a package that fits your needs. If you are not able to manage your promotion online at Xfinity.com feel free to reach out to any of our support options to get the help you need! You can call 1-800-Xfinity to speak over the phone about promotions. You can also reach out using the chat/Xfinity assistant at Xfinity.com as well as Facebook and Twitter have support teams that are available 24/7 to help!

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3 years ago

0

Billing

user_da02ca

Monthly Internet Price Increase

EG

user_da02ca

CCMarcella

CCMarcella

user_2f9ef3

XfinityAmandaB

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