monthly discount

I received an email saying that effective January 1, 2024 I am eligible for a $10 monthly discount for having autopay with a bank account and paperless billing. This discount was not reflected in the bill I received this month. When will I receive this discount?

Responses

XfinityAlyssaA

Official Employee

•

1.8K Messages

1 year ago

Good evening @user_n7wtdm, and thank you for reaching out to our Community team with your autopay concerns. Depending on your billing period, it may take 1-2 statements to appear on your bill so you may not receive it until next month. If you'd like though, we are happy to review your account to see if we see it reflected in our system that it will be on your statement next month. If you'd like us to review your account, please send us a Direct Message with your first and last name along with the service address on the account. To send a "Direct Message" ("Private") message: Click "Sign In" if necessary

Click the "Direct Message chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

2

0

N

Nebbo

1 Message

I have the same question. I signed up for the discount in December. Just got billed for February and...no discount. This is ridiculous. It's a keystroke at your end. Handle it.

1 year ago

0

XfinityAldrik

Official Employee

•

2.1K Messages

Thank you for reaching out to us @Nebbo! The paperless billing and automatic payment discount is automatically applied to the account within 45 days of signing up for paperless billing and automatic payment. Depending on the timing of when the discount is applied and when your billing cycle was generated, the discount may not always appear on your next statement but will appear on your following bill.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look. To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

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1 year ago

Billing

user_n7wtdm

monthly discount

XfinityAlyssaA

Nebbo

XfinityAldrik

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