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lmpimentel
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2 Messages

08/30/2023 3:45 AM

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Monthly Charges Raised by 15$

For the past two months my charges were set to 60$. This upcoming month, charges are being raised to 75$. I looked at the Statements for the upcoming and previous months and have found no difference in the type of service I am receiving. As such I am seeking to receive clarification as to why my charges have increased. Please let me know what information I need to provided in order to get this resolved. Thanks!

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Updated 

3 years ago

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Again

Expert

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35.2K Messages

3 years ago

@lmpimentel 

For the past two months my charges were set to 60$. This upcoming month, charges are being raised to 75$. I looked at the Statements for the upcoming and previous months and have found no difference in the type of service I am receiving. As such I am seeking to receive clarification as to why my charges have increased. Please let me know what information I need to provided in order to get this resolved. Thanks!

It sounds to me like you had a promotion that fell off and you're now paying full price for it.  Did you have a contract that expired?

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lmpimentel

2 Messages

@Again​ No contract that has expired. When looking at Page 3 of my statements (that should be the "detailed breakdown" of my billing my Xfinity plan was previously 60$ and then 75.48$. The discounts that have been noted on previous statements remain applied. The only noticeable change is the regular monthly charges price. Would I need to call Xfinity to received clarification as to what has warranted the price increase? 

3 years ago

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CCDanielB

Official Employee

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252 Messages

Could you please send our team a direct message. Our team can most definitely take a further look at this issue.To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 years ago

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