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user_e4blxh
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Saturday, April 4th, 2026 7:10 PM

Monthly charges for unreturned equipment

My bills have included an extra $30 (2 different $15 charges) monthly for unreturned equipment. This has been going on for close to a year or more. I just canceled my service at my local store and returned all my equipment (4 items total). I would like to be reimbursed for those charges on my previous bills now that I have returned the equipment. Thanks. 

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17 hours ago

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XfinityBrianH

Official Employee

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2.1K Messages

20 hours ago

 

user_e4blxh Thank you for reaching out with your billing concerns! Once rental equipment is returned the monthly rental charge is removed from the account. If the equipment was returned when the account was closed then the monthly charges for the equipment would be valid, as you had the equipment in your possession during that time. 

 

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