Monthly charge just went up by almost 25%!

My monthly fee just went from $79 to $105. I’m a Gold Member. No notice. Nothing just took an $25 from my bank account. Can’t get through to anyone. What [Edited: "Language"] has happened to Comcast?

Responses

XfinityAlfonso

Official Employee

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1.6K Messages

1 year ago

Hello Ferretguy we're sorry to hear that rate increase crept up on you. From the sounds of it and the amount your promotional discount likely expired. The expiration dates are listed on your Xfinity statement but can also be found via My Account anytime. You can search for new plan offers by using our Xfinity Plan Builder which will show what's available to you once you've signed in.

You can also reach us anytime by calling 1-800-XFINITY(934-6489) or reach us 1-1 here using the instructions below.

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Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, then entering “Xfinity Support” in the “To” section. Please include your name and address so we can find your account easily.

2

dwhite1098

Visitor

•

1 Message

1 year ago

I was on the phone with an agent for 30 minutes adjusting my service and the email link to confirm keeps timing out. I called back and next agent couldn’t reproduce anything.

1

0

XfinityEva

Official Employee

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1.6K Messages

dwhite1098 We're sorry to hear you are having trouble getting your plan updated. The approval link is only good for about 15 minutes once sent. We recommend clearing cache and cookies if you are having any issues with the site loading or advancing to the next step. We'd love to continue helping you here.

To send us direct message:

• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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1 year ago

0

Billing

Ferretguy

Monthly charge just went up by almost 25%!

XfinityAlfonso

dwhite1098

XfinityEva

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